Preliminary Communication
Inquire about the basic requirements of customers, such as the approximate types of electronic wires (such as flat cables, shielded wires, etc.), estimated usage, expected application scenarios, etc., and record key information.
Requirement Research
Arrange professional technical personnel to have in - depth communication with customers to understand detailed technical requirements, such as wire core specifications, insulating material characteristics, impedance requirements, etc.
Clarify quality standards, such as whether they meet specific industry certification standards, and requirements for product durability, stability, etc.
Determine the delivery time expected by the customer and the possible delivery frequency.
Quotation and Solution Provision
The production and finance departments work together to calculate costs, taking into account factors such as current market price fluctuations of raw materials, cost differences of different processing techniques, and cost changes within the expected production cycle.
Based on the cost calculation results, prepare a quotation sheet including product unit price, total price, estimated delivery time, payment methods (such as the proportion of advance payment, the time of balance payment, etc.), packaging and transportation methods and costs.
Order Processing
The sales team has multiple rounds of communication with the customer on the quotation and solution. After confirmation, the legal department reviews the contract terms, and both parties sign a sales contract to clarify the rights and obligations such as product specifications, quantity, price, quality standards, delivery time, and liability for breach of contract.
The finance department collects the advance payment from the customer in accordance with the contract agreement. After confirming the receipt of the payment, the order status is updated.
Production and Processing
The production department formulates a detailed production plan based on the order information, determines the time nodes for raw material procurement, the scheduling of each production process, and the arrangement of personnel and equipment.
Workers in the production workshop carry out production and processing according to the established process standards and production plans. During the production process, quality inspectors conduct regular spot checks, record quality data, and ensure that product quality meets the requirements.
Delivery and Logistics
After production is completed, the quality department conducts a final comprehensive inspection, tests various performance indicators of the products, and only qualified products can enter the next link.
Package the products according to customer requirements and transportation standards, select appropriate packaging materials, take good protective measures, and clearly mark product name, specifications, quantity, production date, etc. on the outer packaging.
The logistics department selects reputable and efficient logistics partners, arranges for delivery, and uses the logistics tracking system to track the transportation status of the goods in real - time to ensure on - time delivery.
After - sales Service
If it is a product quality problem, provide solutions such as return, exchange, and repair, and follow up on the processing results.
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